Inspire A Multi-Generational Workforce, Redefine Leadership, Strengthen Inclusive Cultures & Deliver Measurable Results
Reimagine Strategic, Engaging & AI & Tech-Charged Internal Communications Strategies
REGISTRATION OPENS
08.15 Registration, Informal Networking & GIC Welcome
OPENING REMARKS
09.00 Morning Co-Chairs’ Opening Remarks
Nazaneen Challawala-Hatimi, Global Internal Communications Director, AXA XL
Kate Hughes, Head Of Internal Communications Business Partnering, Cambridge University Press
PANEL Q&A
HIGH-IMPACT, HIGH-REWARD EMPLOYEE ENGAGEMENT
09.10 Transform Engagement With Strategic Internal Comms That Drive Commitment, Productivity & Morale
- Connect beyond the surface! Develop authentic storytelling approaches that align personal motivations with corporate values to inspire deeper engagement and loyalty
- Harness data-driven insights to optimise engagement that allow you to track, measure, and refine strategies to ensure your communications resonate with diverse employee demographics
- Endorse managers as engagement champions, provide tools and training to ensure line managers are confident in delivering high-impact messages that drive team morale and performance
- Receive best practices, case studies, and learnings from leading organisations and be inspired with actionable ideas to reimagine your own employee engagement strategies
Stanley Mekkattu, Director Strategic Communications, Sandoz
Meg Skinner, Deputy Director Of Communications, Barts Health NHS Trust
Nikita Rathod, Business Communications Manager, Brentford Football Club
Alenka Daniel, Head Of Communications, Barts Health NHS Trust
LATEST
AI & AUTOMATION IN COMMS
09.40 Harness The Unrelenting Power Of AI To Elevate Internal Communications, Streamline Processes & Navigate Ethical Challenges
- Explore practical applications of AI, from data insights to content creation, and discover how to integrate these tools effectively into your communication frameworks without compromising security or confidentiality
- Build trust through transparency! Should employees know when AI tools are being used in communications, and how does disclosure affect perceptions of honesty and authenticity?
- Develop clear AI use policies that are accessible and easily understood by all employees, ensuring alignment with company values and promoting ethical adoption across teams
- Address the rise of AI-generated content: how can IC professionals ensure transparency, authenticity, and trust in a world of deepfakes, voice cloning, and automated messaging?
Daniel Oyebamiji, Academy & Womens Communications Manager, Brentford Football Club
10.00 Bonus Session; Reserved For Exclusive Conference Partner, Lumapps
10.15 Morning Refreshment Break With Speed Networking & Peer Discussion Zones
10.45 Bonus Session; Reserved For Exclusive Conference Partner, Acteon
UPDATED
PANEL Q&A
OFFICE VS. REMOTE ENGAGEMENT STRATEGIES
11.00 Bridge The Gap Between In-Person & Remote Work To Deliver Consistent, Inclusive, & Engaging Internal Communications That Speak To Your Employee No Matter Where They Are Based
- Compare and contrast engagement levels across remote, hybrid, and in-office setups and discover evidence-based strategies that ensure communications resonate regardless of working arrangements
- Achieve a consistent employee experience for all, whether they work in-office, remotely, or in roles without access to digital channels by tailoring your comms to meet diverse needs and contexts
- Discover how hybrid work is redefining leadership visibility and communication—embrace the human side of leadership to create trust and emotional connection across all levels of the organisation
- Bridging the generational gap: understand differing expectations and attitudes toward remote and office work, and create communication strategies that balance flexibility with business objectives
Ilaria Galfredi, Project Lead & Engagement Partner, Air France
Kevin Lyons, Senior HR Manager, Pearson
MANAGEMENT VISIBILITY – LEADERS & MANAGERS
11.30 Empower Leaders & Managers To Communicate Effectively With Their Teams, Build Connections & Foster Trust Across The Employee Base
- Strategically support line managers and senior leaders with communication in resource-constrained environments, ensuring impactful messaging despite limited IC team bandwidth
- Collaborate with leaders to develop critical communication skills, enabling them to engage employees authentically and enhance both internal and external perceptions of the organisation
- Down the waterfall! Ensure communication flows effectively across all levels by equipping senior leaders with the tools to cascade timely, relevant information that resonates with teams
- Elevate leadership visibility without compromising authority—how can managers stay connected and relatable while maintaining their role as strong decision-makers?
Katja Matznick, Head Of Employee Communications Germany, eBay Germany
NEW
ADAPTING TO A MULTI-GENERATIONAL WORKFORCE
11.50 Develop Flexible Communication Strategies That Bridge Generational Gaps, Enthuse Collaboration Across Teams & Play To The Strengths Of Up To 5 Different Age Groups
- Explore how communication styles evolve with each new generation, and craft messages that resonate personally with employees from Gen Z to the Baby Boomers
- Shift your mindset to see a multi-generational workforce as an advantage, fostering cross-generational knowledge sharing to drive innovation and expertise
- Engage the TikTok generation with concise, attention-grabbing messaging that aligns with their fast-paced, digital-first communication preferences
- Embrace dynamic communication platforms and channels to create inclusive dialogues that connect all employees, regardless of age or technological comfort level
Paula Sheldon, Internal Communications & Engagement Business Partner, Cambridge University Press
NEW
INTRANETS, TECHNOLOGIES, DIGITAL
12.10 Optimise Your Digital Platforms & Intranets To Drive Collaboration, Employee Engagement, & Seamless Integration Across Teams
- Maximise the potential of your intranet as a hub for both work-related activities and social connection—how can you foster engagement and encourage regular usage?
- Develop and empower a digital communications team to innovate and adapt to new platforms, ensuring your organisation stays ahead of technological shifts in internal comms
- Leverage existing tools, such as Microsoft Office applications, to maintain strong communication and collaboration between remote, hybrid, and in-office teams
- Create a unified digital ecosystem by integrating intranet tools with wider business systems, reducing platform overload and improving ease of use for employees
Mark Tittle, Director Of Internal Communications, Employer Brand & Events, Just Eat Takeaway
12.30 Lunch & Informal Networking For Speakers, Delegates & Partners
13.00 Interactive Hot Topic Breakout Discussions
a) Business Change
b) Crisis
c) Sustainability
d) Social Media
e) Talent & Skillset
OPENING REMARKS
13.30 Afternoon Co-Chairs’ Opening Remarks
Katy McMillan, Global Head Of Internal Corporate Digital Communications, AstraZeneca
Eduvie Martin, Group Communications & Engagement Manager, BAT
PANEL Q&A
DELIVERING EFFECTIVE & EFFICIENT INTERNAL COMMS
13.40 Striking The Perfect Balance Between Relevance, Timing, Content & Impact To Drive A Unified Workforce
- Achieve the ideal mix of operational and cultural messaging—ensure employees stay informed without losing sight of your company’s values and mission
- Tackle the challenge of oversaturation, developing strategies to filter essential information into need-to-know, like-to-know, and nice-to-know tiers, avoiding communication fatigue
- Bridge the gap between aspirational consumer-grade content and the reality of budget constraints, learning creative techniques to deliver high-quality, impactful communications without breaking the bank
Tracey Foy, Director, Employee Communications, Expedia Group
Cathrin Lemoine, Global Head Of People Experience & Internal Communications, Costa Coffee
Alyson Davis, Head Of Internal Communications, Colleague Experience, BT Group
Sacha Thomas, Internal Communications, Engagement & EVP Content Manager, River Island
Oliver Willows – Internal Communications Associate Director – Asset Management, UBS
Sally Otter, Global Internal Communications Lead, Bibby Financial Services
D&I – MAKING IC MORE INCLUSIVE
14.10 Transform Internal Communications Into A Tool For Authentic Inclusivity That Resonates Across The Whole Organisation
- Redefine inclusivity in internal communications by tailoring approaches to meet the diverse needs of all employees, including considerations for neurodiversity and varied communication preferences
- Move beyond tokenistic gestures by embedding Diversity, Equity, and Inclusion principles into your organisation’s overall mission and values, ensuring consistency and authenticity year-round
- Create campaigns and messages that genuinely reflect the diverse voices within your organisation, fostering a sense of belonging and inclusion at every level
- Explore innovative approaches to represent a wider spectrum of identities and experiences in your messaging, ensuring every employee feels seen, valued, and respected
Andrea Tarpey, Head Of Communications & Colleague Engagement, N Brown Group
VIRGIN MONEY CASE STUDY
14.30 Exclusive Session With Virgin Money
Viv McSweeney, Head Of DE&I, Employer Brand & Talent Acquisition, Virgin Money
MEASURING IC SUCCESS: ROI & KPIS
14.50 Showcase The True Value Of Internal Communications Through Clear Metrics, Actionable Insights, & Strategic Storytelling
- Highlight the ROI of internal communications initiatives by connecting employee engagement metrics to tangible outcomes such as productivity, retention, and customer satisfaction
- Identify the most impactful KPIs and metrics for measuring IC success—how can you effectively demonstrate alignment with business goals and overall organisational performance?
- Introduce a continuous feedback loop by using measurement results to refine strategies, improve campaigns, and secure long-term buy-in from stakeholders
- Craft compelling narratives by translating data into insights that resonate with senior leaders, ensuring internal communications are recognised as a key driver of business success
15.40 Takeaway Learnings Consolidation
A quick-fire session to recap key insights and actionable strategies from the day’s discussions, ensuring you leave each session with clear takeaways to implement in your internal communications strategy
15.50 Afternoon Refreshment Break With Speed Networking & Peer Discussion Zones
PANEL Q&A
CULTURE, CHANGE & WELLBEING
16.20 Foster A Unified, Inclusive, & Supportive Workplace Culture To Navigate Change, Promote Wellbeing & Enhance Employee Engagement
- Cultivate moments of connection in an increasingly fragmented world, adapting your communications to appeal to diverse generations, ensuring a sense of togetherness across all levels of your workforce
- Deliver culturally sensitive and inclusive communication, recognising the global nature of modern workplaces with staff spanning diverse cultural backgrounds, ensuring every employee feels valued and understood
- Support mental health during turbulent times and implement communication strategies that help alleviate stress, provide clarity, and foster a calm, focused environment amidst political and economic uncertainty
- Keep engagement and wellbeing top of mind for remote employees—create touchpoints that go beyond formal check-ins to ensure employees feel connected and cared for, even when working in isolation
Karen Horridge, Head Of People Programme & Training, Global Legal, HSBC
Pernille Sahl Taylor, Chief Communications Officer UK, Handelsbanken
John Hopson, Diversity, Equity & Inclusion Manager, Jaguar Land Rover
Louise Steggals, Communications Business Partner, UK & Ireland, Swissport
Jess Lonsdale, Global Head Of Employee Communications, Rio Tinto
Victoria Thornton, Global Head Of Business Planning & Strategy, Save The Children International
Andrea Tarpey, Head Of Communications & Colleague Engagement, N Brown Group
UPDATED
CUT-THROUGH CHANNELS & CONTENT
16.50 Craft Impactful Messages & Leverage The Right Channels To Engage Employees In An Increasingly Noisy & Busy Workplace
- Assess the effectiveness of your existing channels and uncover new platforms that enhance accessibility and engagement across all levels of your organisation
- Strike the perfect balance between informative and engaging content and deliver messages that resonate emotionally while driving actionable outcomes
- Empower employees as active participants in your communication strategy by creating content that invites feedback, interaction, and collaboration
- Tailor your content for maximum impact, identifying the appropriate tone, format, and frequency to connect with diverse employee audiences
Rebecca Broadley, Head Of Student Communications & Content, King’s College London
Anna Henderson, Social Media Strategist, De Montfort University
LATEST
FUTURE OF INTERNAL COMMS: TRENDS & PREDICTIONS
17.10 Anticipate Tomorrows Internal Comms Landscape With Insights, Innovations, Tools & Tips That Will Elevate Employee Engagement To The Maximum
- Delve into the latest research and industry insights, including sector reports and IC indices, to uncover emerging trends and the evolving expectations of employees across industries
- Predict the impact of evolving workplace cultures on IC, and create a roadmap for fostering engagement and loyalty in a rapidly changing environment
- Prepare for the next generation of IC challenges—understand how trends like AI, multi-generational workforces, and flexible working models are reshaping communication priorities
Henry Elworthy, Partner Communications & Engagement Lead, John Lewis Partnership
CLOSING REMARKS
17.30 Afternoon Co-Chairs’ Closing Remarks & Official Close Of Conference
Katy McMillan, Global Head Of Internal Corporate Digital Communications, AstraZeneca
Eduvie Martin, Group Communications & Engagement Manager, BAT
