Innovative, Engaging & Digitally-Robust Strategic Internal Communications Strategies
Engage & Connect Remote & Hard To Reach ■ Digital, Tech, Trends & Transformation ■ Change, Culture & Wellbeing ■ Engagement In The Face Of Change ■ Cut-Through Channel & Content Strategies ■ Purpose Driven IC ■ Internal Meets External ■ The Strategic Role Of IC ■ Empower & Inspire Leaders ■ Measuring Engagement, Impact & ROI ■ Employee Experience & Engagement ■ The Future Of IC
08.30 Registration, Informal Networking & GIC Welcome
09.00 Morning Co-Chair’s Opening Remarks
Aileen Thompson, Director; Communications & Stakeholder Management, HS2 Ltd
Emma Duke, Head of Communications, Formerly Oxford University Press
ENGAGE & CONNECT REMOTE & HARD TO REACH
ENGAGE & CONNECT
NEW BEST PRACTICES
09.10 Drive Forward Robust, Resilient & Flexible Internal Comms Frameworks Which Engage, Connect & Inspire All Employees No Matter Where They Are Based
- In today’s changing workforce, explore the best strategies and innovations proven to successfully engage and inspire all employees and cultivate a connected culture regardless of whether they are deskless, hybrid, remote or office based
- Uncover the best tips and tricks to successfully reach a dispersed workforce with tailored and accessible lines of communication which balances the needs of the individual, the team and the organisation
- Tear down communication barriers and encourage engagement by embedding tools, technologies and practices which support and connect teams worldwide, tackling time zones and location barriers
- One size doesn’t fit all! Explore flexible and innovative IC strategies which reach employees without immediate access to email, apps or social
Jessica Tompkinson, Global Head of Communications & Corporate Affairs, Operations at Unilever
DIGITAL, TECH, TRENDS & TRANSFORMATION
DOUBLE PERSPECTIVE
DIGITAL FIRST
09.30 Leverage New & Existing Digital Tools & Technologies In An Increasingly Digital-First Workforce To Ensure Your Internal Communications Are Robust, Efficient & Dynamic
- What will disrupt digital next? Explore the upcoming cutting-edge digital and tech advances forecasted to increase efficiencies in your IC strategies today
- Digital fit for a hybrid workforce! Create efficient employee apps that are both accessible, cost-effective and user-friendly to communicate fast-paced, instant and bitesize information
- Investment is the first hurdle, but implementation is the next! Manage the inevitable change and disruption which comes with tech updates by strategically planning a smooth and seamless process of implementation
- How can you add real value to your business by identifying and leveraging user-friendly digital which will optimise uptake and adoption?
09.30 Heather Armond, Head of Internal Communications, Allianz Global Corporate & Specialty
09.50 Katie Panayi, Senior Group Internal Communications Manager, Bupa
Helen Ball, Senior Group Internal Communications Manager, Bupa
10.10 Bonus Session; Reserved For Cowry Consulting
10.25 Morning Refreshment Break With Informal Networking
10.55 Bonus Session; Reserved For Exclusive Conference Partner
CHANGE, CULTURE & WELLBEING
PANEL
Q&A
11.10 Prioritise, Protect & Support Your Employees With Empowering IC & A Change-Ready & Adaptive Culture Which Champions Employee Voice, Prioritises Diversity & Wellbeing & Reignites A Feeling Of Belonging
- Promote an open and inclusive company culture and avoid a top-down approach to empower employees to feel comfortable opening up about mental health and wellbeing
- Prioritise health, wellbeing and duty of care and ensure they are embedded at the heart of your IC strategies by determining the role IC plays in supporting employee’s wellbeing today
- As change becomes a constant, how can you build a culture of resilience within your IC strategies to help employees cope with unpredictable change?
- Ensure employees are being taken on the culture change journey with clear and concise strategies to raise staff morale and mitigate change fatigue
- How can we all contribute to building and diversifying IC as an industry, championing differences and inspiring real and lasting change?
Camilla Manistre, Head of Internal Communications, Coutts
Helen Bradbury, Director of Org Development, Internal Comms & Engagement, E.ON UK
Caroline Lagden, Head of Internal Communications, Lloyds Banking Group
Andrew Burrell, Head of Portfolio Marketing & Communications, Nokia
Sally Otter, Global Internal Communications Lead, Bibby Financial Services
Lee Irving, Senior Employee Communications Manager – Frontline, Thames Water
Jude Tipper, Head of Communications Profession, NHS Digital
ENGAGEMENT IN THE FACE OF CHANGE
BOOST PERFORMANCE
11.40 Maximise Impactful, Focused & Reassuring Internal Communications Through Times Of Change & Disruption To Boost Workforce Productivity, Performance & Employee Experience
- Examine the brand new innovations industry leaders are implementing to authentically connect with employees and ensure they feel valued, informed and part of a community through times of change, uncertainty and disruption
- Are your IC change strategies truly speaking to all employees? Listen and respond to employee feedback and adapt and update your strategies to ensure change is embraced by all and pushed forwards for boosted engagement and bottom-line results
- Ensure employees understand the rationale behind the change you are planning to implement and bring them along the change journey to sustain a motivated, results-driven and high-performing workforce
Fiona Passantino, Senior Culture & Engagement Manager, Danone
CUT-THROUGH CHANNEL & CONTENT STRATEGIES
12.00 Showcase IC Success! Enrich Your Channel & Content Opportunities & Deliver Powerful, Creative & Authentic Content That Drives Engagement, Productivity & Performance
- What does it take to create and develop compelling internal content in 2023? Determine exactly how your employees want messages and comms to be conveyed and received and strike the right balance between digital and face-to-face comms
- Teams, Workplace, SharePoint… what channel mix will work best for you? Successfully optimise the right communication channels which guarantee boosted engagement for your employees
- From surveys to socials and videos to podcasts… champion a targeted channel mix which excites employees alongside punchy content to drive engagement across all touchpoints
- The art of authenticity! Strike the right tone with storytelling to promote genuine and meaningful content which builds trust and breaks down barriers
David Taylor, Senior Communications Manager, Internal Communications, Tesco Bank
PURPOSE-DRIVEN IC
VISIONS & VALUES
12.20 Successfully Embed Your Organisation’s Purpose, Vision & Values Into IC Strategies Authentically To Prioritise Employee Voice, Advocacy & Cohesion & Power Long-Term Engagement
- Construct and embed a purpose and value-driven culture in your business that celebrates and inspires employees from recruitment to retirement
- How can you take corporate initiatives and turn them into something that is meaningful, engaging and inspiring for employees?
- Purpose is the result of a collaborative and cohesive workforce… communicate and align company values and employer branding to connect and reignite purpose within your teams
- Empower your employees to become advocates and boost identity and authenticity to make them feel a truly valued part of your business
- The five pillars of engagement: from radical listening and new work models to conscious workload reduction, empowerment and purpose, what will tomorrow’s workplace look like?
Hendrik De Wit, Group Director Communications, Refresco
INTERNAL MEETS EXTERNAL
12.40 As The Line Between Internal & External Communications Continues To Blur, Go Above & Beyond To Support & Engage Employees Through External Crises & Changes
- As the internal landscape is translated outside work, and vice versa, what is the role of IC professionals as communicators to listen and support employees internally?
- Effectively and strategically collaborate between external and internal teams to ensure information and content is being relayed in an easy-to-read fashion
- It’s glass bricks! With the divide between internal and external, ensure transparent and reactive comms that respond to our employees’ concerns
- How are you supporting colleagues internally through the cost-of-living crisis? Explore new policies in this area and examine how these are being communicated sensitively to your employees
Tracey Foy, Senior Internal Communications Manager, Expedia Group
13.00 Lunch & Informal Networking For Speakers, Delegates & Partners
13.30 Informal Breakout Discussions
PEER-TO-PEER
14.00 Afternoon Chair’s Opening Remarks
Nick Hindle, SVP Head of Corporate Communications, Arla Foods amba
THE STRATEGIC ROLE OF IC
PANEL
Q&A
MOMENTUM
14.10 Position Secured! Maintain Momentum By Demonstrating The Strategic Value & Influence Of IC As An Integral, Trusted & Critical Function
- From strategy to wellbeing to purpose, discuss and debate the strategically fundamental role IC plays in supporting and driving the direction of organisations today
- Retain the vital seat at the top table! IC has well and truly proven its place as a trusted and critical business function, so how can we take IC to the next level and ensure a long-lasting strategic role in overall decision making?
- A multi-faceted discipline… explore the merging roles of HR, marketing and IC to optimise job role productivity and drive business efficiencies
Atalia Da Silva, Vice President Communications, International Markets, Mastercard
Russ Brady, Director of Group Communications, Co-op
Allister Fowler, Director, Corporate Communications, MUFG
James Bradley, Head of Communications – Innovation & Engineering, bp
Jerina Hardy, Head of Communications, Innocent Drinks
Laura Jameson, Senior Manager, Colleague Communications & Engagement, National Grid
Catherine Brooks, Head of Internal Communications & Engagement, Affinity Water
EMPOWER & INSPIRE LEADERS
DOUBLE PERSPECTIVE
14.40 Empower & Equip Leaders To Communicate Effectively, Develop Top Management Abilities & Inspire Authentic Lines Of Communication
- Level up your leadership! Upskill your thought-leaders to keep pace with not only digital innovations, but also DEI, CSR and ESG initiatives
- What’s on the leadership table in 2023 and beyond? How can you work effectively with your leadership team to ensure that all employees are listened to and the employee voice is widely represented?
- Upskill your managers and senior leaders to have comms confidence and be inspiring communicators who encourage meaningful and transparent conversations and relationships
14.40 Kevin Green, Chief People Officer, FirstGroup plc
15.00 Ben Dresner Barnes, Head of Strategic Communications, Compass Group PLC
15.20 Bonus Session; Reserved For Exclusive Conference Partner
15.50 Afternoon Refreshment Break With Informal Networking
MEASURING ENGAGEMENT, IMPACT & ROI
16.20 Showcase The Success Of Your IC By Maximising Metrics & Measurement Which Tangibly Prove Value, Impact & Bottom-line Results
- Maximise impact by determining the best measurement tools, metrics and strategies for your organisation which capture real, tangible results and influence future strategies
- Measuring is step one, taking action is step two! Translate data into actionable insights which can be actively implemented to refresh your IC strategies and revive engagement levels
- Benchmark success and leverage qualitative research strategies to gain a deeper level of insight, driving employee feedback to the next level
Claire Jasper, Head of Brand & Internal Communications, Quilter
EMPLOYEE EXPERIENCE & ENGAGEMENT
PANEL
Q&A
16.40 Guarantee Next-Level Employee Experience & Engagement With Brand New & Inspiring Internal Communication Strategies Which Reignite Productivity, Drive Performance & Secure Employee Buy-In
- Update, refresh and revive your IC engagement strategies to speak to a multigenerational workforce with positive, cut-through and productive communications
- Power employee-centric, engaging and authentic communications which increase motivation and instil employee pride in representing the organisation as ambassadors
- Unlock industry secrets… how are brands attracting and appealing to all employees, driving colleague buy-in, productivity and sky-high engagement?
- How can you create next-level experiences in a digital-first world, ensuring colleagues are connected and motivated both in the room and on zoom?
Chris Norbury, Chief People Officer, E.ON UK
Anne-Marie Lister, Chief People Officer, Atom Bank
Andrew Moir, Communications Manager for Finance, HR & Corporate Functions, Shell
Wendel Verbeek, Head of Transformation Communications, LSEG
Tim Dorsett, Culture Manager, Innocent Drinks
Laura Pickering, Internal Communications Lead, Cancer Research UK
THE FUTURE OF IC
17.10 Future-Proof Your Internal Comms Ready To Thrive & Survive Amidst Constantly Changing & Evolving Employee Expectations, Challenging Economic Climates & Unexpected Disruptions
- Horizon scanning and industry benchmarking… what new innovations and trends are in the pipeline to ensure you stay ahead of the curve to meet and exceed your business targets?
- Prepare for the future of digital internal communications! Adapt and embrace demographic and technological shifts to keep pace with the changing role of IC
- What will the workplace look like in 2023 and beyond? Maintain a sustainable working rhythm and momentum to support your employees
- As budgets are cut and financial challenges prevail, how will internal comms maintain its strategic position?
David Keel, Head of Communications, Allianz Insurance plc
17.30 Afternoon Chair’s Closing Remarks & Official Close Of Conference
Nick Hindle, SVP Head of Corporate Communications, Arla Foods amba
Don’t Miss Out! We offer bespoke packages tailored to your individual company’s needs. Partner The Internal Communications Conference! Call +44 (0)20 3479 2299 or email partner@commsconference.com
Exhibition Stand Package: 3 x 2 Metre Area Plus 2 Delegate Passes:
Book Today & Save £3,999: £2,999 + VAT
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